Enterprise add-on

Run store orders, production and after-sales in one place

The E-commerce operations hub brings the orders, customers, products, returns and shipping of your online stores into TaskSync. Store events become tasks, tickets and order-flow stages for your team.

Start 30-day free trial with this add-on Talk to us

The Service Desk comes free with it. No card needed for the trial.

Key features

What you get with E-commerce operations hub.

Orders from every store

See the orders of all your stores in one list with status, stage, shipping and store tags. The order page shows the promised date, expected finish and a stage tracker.

Order flows

Set the stages your orders go through, such as Cutting, QC, Ready to dispatch and Shipped. Each stage can belong to a department, with gates, holds and send-backs.

Work queue and job cards

Every order by stage on a board, list or calendar. Print A4 job cards with a QR code and scan them on the shop floor to move orders on.

Quality check and photo approval

Pass or fail an order with a checklist and photos. Optionally send the customer a secure link to approve the QC photos or ask for changes.

Expected finish and promised date

TaskSync works out when each order should finish from the stage hours, compares it with the date promised to the customer and flags late risk.

Returns, refunds and cases

Returns, refunds, replacements, cancellations and warranty claims are cases with their own steps. Refunds are approved and then logged only once confirmed.

Dispatch and delivery issues

A dispatch desk lists every order ready to go, oldest first. Failed deliveries and returns to origin have their own lists, with tracking through Shiprocket or Delhivery.

Store rules and teams

Turn store events such as a new order, a payment failure or a return request into tasks, desk tickets or production tasks, with SLAs and escalation.

Customers and sales insights

One customer record across all stores, with segments and consent. See revenue, average order value, repeat customers, top products and COD against prepaid.

How it works

Up and running in 4 steps.

1
Connect your store
Add Shopify, WooCommerce or Magento 2 with their API keys, or install the add-on for CS-Cart or OpenCart. Other stores can send events through the general API.
2
Set up flows and rules
Install an operations pack or build an order flow by hand, then choose which stores' orders start it and add store rules.
3
Work the orders
Departments move orders from the Work queue or by scanning job cards. QC, dispatch and holds are recorded on each order.
4
Handle after-sales
Returns, refunds and delivery issues are tracked as cases with steps, approvals and customer messages.

Integrations

Works with

ShopifyConnected through the platform API
WooCommerceConnected through the platform API
Magento 2Connected through the platform API
OpenCartThrough an extension installed in the store
CS-Cart and CS-Cart Multi-VendorThrough an add-on installed in the store
Other storesSend events with the general API
Shiprocket and DelhiveryParcel tracking for delivery issues
WhatsApp and e-mailCustomer updates, photo approval, COD confirmation and broadcasts

Questions

E-commerce operations hub: common questions.

What is the E-commerce operations hub?+

It is an add-on that brings the orders, customers, products, returns and shipping of your online stores into TaskSync, and turns store events into tasks for your team.

Which stores can I connect?+

Shopify, WooCommerce, Magento 2, OpenCart, CS-Cart, CS-Cart Multi-Vendor, and any other store through the general API.

Can I try it for free?+

Yes. Tick the E-commerce operations hub at sign-up and it is part of your 30-day free trial. The Service Desk is included free with it.

What happens when the trial ends?+

The add-on becomes read-only until it is activated with an Enterprise agreement. Your data stays visible, and store orders and events keep being stored, but updates to the store and broadcasts stop.

How much does it cost?+

It is an Enterprise add-on, priced by quote together with your plan. See the Pricing page or talk to sales.

Does TaskSync change anything in my store?+

Only if you allow it. Changing the order status, adding a staff note, adding tracking and changing a return status are each off until you switch them on for that store, and every update is kept.

Try E-commerce operations hub free for 30 days.

Set it up with your own data. If it fits, we agree the Enterprise terms with you.