Cancelling and getting your money back.

No lock-in, no cancellation fee, and a straight answer on when a refund applies.

Last updated 3 October 2026

The short version. Try TaskSync free for 30 days without a card. Cancel any time in one click — there is no fee and no notice period. Annual plans can be refunded in full within 14 days of the first payment. Monthly plans run to the end of the month you have paid for, then the account moves to the Free plan with your data kept.

1. The free trial comes first

Every paid plan starts with a 30-day free trial that needs no credit card. The trial exists so you can decide before you pay, and we would rather you used it than asked for a refund later. If the trial ends without a subscription, nothing is charged and the workspace is locked — only billing and your profile stay open — until you subscribe. Your data is kept meanwhile.

2. Cancelling

Cancel at any time from Settings → Billing inside your account, or by emailing support@arenasoftwares.com from the account owner’s address.
There is no cancellation fee and no notice period.
Cancelling stops the next renewal. It does not shorten the term you have already paid for — you keep full access until that term ends. Then the account moves to the Free plan: nothing is deleted, and the Free plan’s limits apply to anything new.
You will receive an email confirming the cancellation. If you do not, the cancellation did not go through — contact us.

3. When we refund

Situation	What happens
Annual plan, within 14 days of the first annual payment	Full refund, and the subscription ends immediately.
Annual plan, after 14 days	No refund for the remainder of the term. You keep access until it ends, and it does not renew.
Monthly plan	No refund for the current month. Access continues to the end of it, and it does not renew.
Duplicate or incorrect charge	Refunded in full, always, whenever it is reported.
You were charged after cancelling	Refunded in full.
An extended outage we caused	A pro-rata credit or refund for the affected period, at your choice.
Account terminated by us for breach of the Terms	No refund.

Unused seats, unused time on a plan, and downgrades part-way through a term are not refunded.

4. How to request a refund

Email support@arenasoftwares.com from the email address that owns the account, telling us which payment you mean and why. You do not need a form or a reason code.

We acknowledge every refund request within 1 business day.
We approve or decline it within 5 business days, and tell you which.
Approved refunds are issued to the original payment method within 5–10 business days of approval. How quickly it appears on your statement after that is up to your bank or card issuer — usually another 2–7 days.
Refunds are made in the currency you paid in. We do not cover exchange-rate movement between the payment and the refund.

5. Your data after cancelling

Cancelling does not delete anything. You can export your data at any time while the account is active. The account owner can close the account entirely under Settings → Billing → Close the account: access stops at once, the owner can reopen it for 90 days, and then the account and its data are deleted. Full detail is in the Privacy Policy.

6. Chargebacks

If something has gone wrong with a payment, please contact us before raising a chargeback with your bank — it is faster, and we will fix a genuine error without argument. Where a chargeback is raised against a valid charge, we may suspend the account until the matter is resolved.

7. Contact

Salasar eCommerce Total Solutions Pvt. Ltd. (Arena Softwares), 235, Old Bagadganj Layout, Shastri Nagar Chowk, Nagpur – 440008, Maharashtra, India.
Email support@arenasoftwares.com · Phone +91 90282 15100