In every plan

Every promise on a clock, and late work goes up the org chart

The SLA centre shows every time target in your company in one place: tasks, approvals and compliance, plus leads, tickets and orders when you use those add-ons. Warnings come before the deadline, and late work climbs to the right manager on its own.

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Included in every plan. No card needed for the trial.

Key features

What you get with SLA & alerts.

One SLA centre

Tabs for Tasks, Leads, Tickets, Orders & flows, Cases & NDR, Approvals and Compliance. Each shows Running now, At risk, Breached now and Met (30 days), with a 12-week trend.

Escalation up the org chart

Late work goes to the assignee's manager or team lead, then the department head, then owners and admins. It never goes back to the assignee, and it skips people who are suspended or removed.

One business-hours clock

Every SLA counts the same working time: your work week, working hours and company holidays. A policy can also pause while the assignee is on approved leave.

Task SLA policies

Match tasks by priority, task type and project, and set a due-date target or a first-response target in working minutes. The first matching policy applies.

Time limits per workflow stage

Give a workflow column a limit in working hours. Columns such as "On hold" or "Waiting" can pause the clock, and the target moves on by the time held.

Warnings before the breach

Due-soon, overdue and escalation alerts arrive in the app and as push notifications, not only by e-mail. Leads, flow stages and failed deliveries can warn at 50% and 80% of the target.

Approvals on working hours

Approval chains can escalate on company working hours, with a reminder at half time. Approvers on approved leave are replaced by their cover.

Quiet hours and a daily digest

Each person can set quiet hours for push notifications. Managers can get a daily or weekly SLA summary e-mail instead of a stream of alerts.

Company audit log

Owners and admins see sign-ins, settings, member changes, records and exports in one audit log, filtered by person, action and date, with a CSV download.

The TaskSync SLA centre: clocks running, at risk and breached, the share met on time over 12 weeks, and the open clocks list

How it works

Up and running in 4 steps.

1
Check your hours and holidays
Set the work week, working hours and company holidays once. Every SLA clock uses them.
2
Switch on the ladder
In Reports > SLA centre > Settings, tick the areas that should use the standard escalation ladder, and choose how many working hours pass before the next step up.
3
Add task SLA policies
Add a policy for urgent client tasks, for example, and set time limits on the workflow columns that matter.
4
Review each week
Open the SLA centre, filter by owner or team, and work the late items first. Download the CSV when someone asks for the numbers.

Questions

SLA & alerts: common questions.

Is the SLA centre an add-on?+

No. The SLA centre, task SLA policies, the escalation ladder, task alerts and the audit log are part of TaskSync for every company. The Leads, Tickets and Orders tabs show only when your company uses the Sales CRM, Service Desk or E-commerce operations hub.

Who can see the SLA centre?+

Owners and admins see the whole company and its settings. Managers (people with someone reporting to them, or a department head) see their own people and themselves. Other members do not see it.

Does anything change when we switch it on?+

Nothing changes until an owner or admin switches something on. Areas you do not tick keep their own escalation exactly as before.

Will people get the same alert twice?+

No. When a task SLA policy covers a task, its due and overdue notices come from the policy, not from Alert Manager. Tasks no policy covers keep their usual alerts.

What happens when the assignee is on leave?+

A policy can pause the clock on the assignee's approved leave. The escalation ladder replaces anyone on approved leave with their cover.

Can we export the numbers?+

Yes. People with the "Export data" permission can download a CSV of up to 20,000 rows. Downloads are recorded in the audit log.

Try SLA & alerts free for 30 days.

Set it up with your own people and work. See pricing when you are ready.

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